Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
– EU General Data Protection Regulation 2018 (GDPR)
– Law on Protection of Personal Data (’’Official Gazette of Bosnia and Herzegovina“ 49/06)
The Data We Collect
Personal information you voluntarily provide
Personal information is information that specifically identifies an individual, such as your name, email address, telephone number, address, company, and country.
We only collect personal information from you when you:
– Contact us through our contact and application forms
– Subscribe to our Newsletter
– Contact us directly through our email forms
None of your supplied data will be stored on this website, sold or passed to any of the third party data processors defined below. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) or email Application Programming Interfaces (APIs). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet.
Non-personal information we collect
When you use our website, we may use technologies like Google Analytics, Hotjar, Mailchimp or other third party tools to collect information about your visit to our website. In an essence, these tools provide us with the information on how you interact with our Website or Newsletter campaigns.
With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. This service enables us to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected personal data remain anonymous. Since the collected data is being saved by Facebook, they are able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. If you are younger than the age of 13, please consult your legal guardians in order to obtain their permission. Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/. In addition, certain pieces of information such as IP address, browser version, and access times are automatically sent to us by your computer or mobile device and stored on our server. Information regarding the type of mobile device and operating system being used is also collected at this time. We only use this information to conduct statistical and performance analyses or to prosecute unauthorized use of our website.
When you visit our website or social media sites, you may provide us with two types of information:
– Website use information which is collected on an aggregate basis as you and others browse the website or interact with our social media sites, and is used as set out in this Cookies Policy.
Category 1 – strictly necessary cookies
These cookies are essential in order to move around the website and use their features, such as accessing areas of the website. For example, to remember the previous actions so you can navigate back to the previous pages.
Category 2 – analytical/performance cookies
These cookies collect information on how you use the website, for instance, which pages you go to most often. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
Category 3 – targeting cookies
You may delete and block all cookies from the website, but parts of the website may not then work. Most web browsers and devices allow some control of most cookies through the browser or device settings, for example, you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To manage cookies linked to targeting/advertising activities, visit www.youronlinechoices.com.
Why We Use Your Data
There are several purposes of processing your data by SPARK. SPARK processes your personal data primarily to deliver our services to you and to run, maintain and develop its business. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. In order to ensure that our services are in line with your needs, these data can be used for things like customer satisfaction surveys. SPARK processes your personal data to contact you regarding our services and to inform you of changes to our services and products. Your data is also used for research and analysis, so as to improve our services and our website. We may also use your data entered on our website in certain cases to send information by e-mail about other services, provided that you have given us consent to that. Company processes your personal data to perform our contractual obligations towards you and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to maintain and develop our businesses. On the aforementioned contact forms, we will provide you with the possibility to choose to opt-in to our direct marketing campaigns.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
We think it is important that you are able to control your personal information. You have the following rights:
a) Right to Access
You have a right to obtain, from SPARK, confirmation as to whether or not personal data concerning you are being processed as well as access to the respective data. Including the issuance copy.
b) Right to Rectification
You have a right to obtain from SPARK, without undue delay, the rectification of inaccurate personal data including the right to complete incomplete data.
c) Right to Erasure
You have a right to obtain from SPARK the erasure of your personal data without undue delay if there is an issue with the underlying legality of the data processing.
d) Right to be Forgotten
You have the right to obtain from the SPARK the erasure of personal data without undue delay and SPARK shall have the obligation to erase personal data without undue delay where applicable in accordance to the Article 17 GDPR.
e) Right to the Restriction of Processing
You have the right to obtain from SPARK restriction of processing where one of the following applies:
– The accuracy of data is objected to by the data subject.
– Unlawful processing and data subject object erasure of data and requests restriction instead.
– Data no longer necessary for the purpose but required by data subject to the establishment, exercise or defense of legal claims.
– Objection to further processing, pending verification of legitimate grounds to override those of data subject.
f) Right to Data Portability
You have the right to receive the personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from SPARK to which the personal data have been provided.
g) Right to Object
You have the right to object to the processing your personal data at any time on the following address: firstname.lastname@example.org.
h) Right against an Automated Decision
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects.
SPARK poslovni park, Blajburških žrtava b.b., 88000 Mostar, Bosnia and Herzegovina
DPO Email: email@example.com